The following booking terms & conditions on the basis of your contract with Dive College Koh Rong herein after called the Company. Your contract will be with the Company. Your contract with the Company is made once the specified deposit/credit card details have been supplied and the Company has signified, in writing, its acceptance of the booking and you have been sent written confirmation by email from the Company.
The specified deposit/credit details guaranteeing 50% deposit are due on booking. The balance of the trip/course cost as set out on the Company’s booking form must be guaranteed not later than 10 days prior to the date of departure. Failure to do so will result in the booking being treated as cancelled by you. Cancellation charges will be payable as set out below.
In the case of bookings made less than 10 days before the departure date, payment must be paid in full upon booking.The company reserves the right to alter published rates without prior notice. National Park and Port fees are set by government policy and are out of the control of the company.
If you wish to cancel your trip/course, written notification must be given to the Company by the client. The date of cancellation will be the date the Company receives this written notice. In the event of cancellation by you, the following charges will be payable by the client:
- 30 days or more prior to start date: deposit refunded less any incurred charges
- 30 to 10 days prior to start date: Deposit will not be refunded.
- Less than 14 days prior to start date: No refund.
If the trip/course is cancelled by the company for whatever reason then an alternative day will be provided, if this cannot be done due to travel restrictions then a full refund will be made minus any course material already supplied. The company reserves the right to change the trip destination to a suitable alternative if conditions require this. If the trip/course is not cancelled but the client chooses to not complete it, the company is not responsible for any refund.
Lastly, The Company does not offer refunds in the event of personal injury, airplane delay, mechanical breakdowns, weather, sickness, strikes, war, criminal acts, quarantine, acts of god, if another guest requires immediate evacuation and the vessel must return to port or any other event beyond its actual control. Guests are strongly advised to have valid dive medical, travel and cancellation insurances.
No refund or compensation is payable by the company for any unused accommodation diving, services or features provided during the holiday. Clients who do not complete a diving course for any reason whatsoever, cannot be refunded for a portion or the remainder of the diving course.
The Company reserves the right to require to withdraw from the holiday any person whose actions or conduct is considered by the Company in its absolute discretion to be incompatible with the comfort and safety of the company’s other clients or to be offensive to them. In the event of such conduct, no liability whatsoever will be owed to that person by the Company upon withdrawal from the holiday.
We reserve the right to cancel your trip or course if it is of our opinion that you are intoxicated or suffering from any effects or after-effects of alcohol or drugs. NO REFUND
No show NO REFUND
The Company accepts no responsibility for and shall not be liable in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseeable circumstances beyond its control, such as war, or threat of war, riot, civil strife, industrial disputes including air traffic control disputes, terrorist activity, political unrest, change in government regulations, natural and nuclear disaster, floods, fire and adverse weather conditions, technical problems with transport, closure or congestion of airports or ports.
We reserve to right to amend trip itineraries and dive site selection with regards to weather and safety considerations. The Company will offer any assistance possible to help with any insurance claims for missed course and/or trips.